Top Questions
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While eekoloks® products are carefully crafted using natural and organic ingredients, we recognise that some children may have specific sensitivities. Thus, we highly recommend performing a patch test on your child before introducing the product into their daily routine. By taking this simple and precautious measure, you can ascertain whether your child will have a delightful and all-natural experience with our products.
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This implies that although the product is not 100% natural, the percentage indicated on the bottle represents the extent to which natural ingredients, sourced from plants, minerals, or other naturally occurring substances, are used in its formulation.
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All products are infused with natural and organic ingredients that help cleanse and tame unruly strands. Our special formulations help create a protective barrier around the hair strands, helping to shield it from environmental pollutants. While it may not offer complete protection, the hairspray can help minimise the negative effects of pollution on your childs hair.
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All products are infused with organic tea tree oil, known for its ancient natural antibacterial and cleansing properties. The organic tea tree oil helps maintain a fresh and clean scalp, promoting a healthy environment for hair growth. It can also assist in preventing and reducing scalp irritation.
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At eekoloks®, we pride ourselves on our fabulous range of products. Each one is specially crafted with our signature blend of natural and organic ingredients, designed to defend against head lice. It is important to note that while our products are not a guaranteed prevention method or a medical treatment for head lice, they provide an extra layer of defense to reduce the risk of head lice infestation. Just remember not to use our products if your child already has head lice as it is not a treatment.
Orders
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At eekoloks.com, we are dedicated to swiftly processing orders while remaining flexible to accommodate any changes you may need. To contact us promptly, we recommend utilising our online chat or emailing us at hello@eekoloks.com. Make sure to include your order number and provide detailed information about the modifications you require. We will promptly inform you about the status of your requested changes. Your satisfaction is our top priority at eekoloks.com, and we strive to provide excellent customer service.
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We accept Visa, MasterCard, and PayPal for online orders.
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If you haven't received an order confirmation email, it is likely the result of one or two things:
- Your order was never actually placed and processed.
- You have entered an incorrect email address with your order.
You have entered an incorrect email address with your order.If you've entered the correct email address for your order, kindly check your spam folder for the order confirmation. If you can't find it there, please email us at hello@eekoloks.com or chat with us online for further assistance.
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Currently, we do not provide discount codes, but we do offer exciting promotions in collaboration with our trusted Instagram and TikTok influencers. Keep an eye on our partnered influencers' content to stay updated on the latest exclusive deals and offers. At our store, we constantly strive to bring you the best value and unique shopping experiences. Make sure to follow us on social media to take advantage of these special promotions!
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Please check the terms and conditions of your coupon/discount code regarding redemption eligibility including but not limited to:
- Voucher Expiration Date
- Applicability of the coupon/discount code to items in the cart.
- Other exclusions such as not using the voucher with other discounts and promotions.
Shipping
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Once your order has been processed, you will receive an email with your tracking information. From there, you will be able to track the progress of you order every step of the way.
We normally process orders within 2 business days of receiving the order, and anticipate for you to receive your order within 3-5 business days from leaving our warehouse via Australia Post.
You can also track the progress of your order by entering your order or track number [here]. -
Yes, we do ship internationally.
We ship via Australia Post - using International Standard parcel charges. Please note there may be additional customs charges at your location.
Country - Standard Parcel duration
New Zealand - 8-12 business days
Asia Pacific
- China - 15-25 business days
- Hong Kong & Japan - 6-10 business days
- India, Indonesia, Philippines, South Korea, Taiwan & Thailand - 10-18 business days
US & Canada - 8-12 business days
UK & Europe - 8-12 business days
Returns & Exchange
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All returns and exchanges due to faulty products or change of mind returns, please read our policy here.
Product Info
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Absolutely, eekoloks® products are cruelty-free, reflecting our commitment to ethical practices.
We do not conduct any testing on animals, ensuring that our formulations remain both safe and compassionate. You can trust that our products are developed with the well-being of animals in mind.
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eekoloks® products are suitable for all hair types, whether their locks are straight, curly, thick, or fine hair, our products are carefully formulated to cleanse and nourish your child's precious tresses. Our products are also specifically designed for children aged 3-12 years old.
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eekoloks® products are formulated with natural and organic ingredients, minimising the risk of adverse reactions or side effects. However, individual sensitivities may vary, and we recommend patch testing before full application. If any adverse reactions occur, discontinue use and consult a healthcare professional.
Our formulations prioritise safety and efficacy for your peace of mind. -
Yes, eekoloks® products can be used in conjunction with other lice treatment methods for comprehensive care.
Whether you're using combing techniques, prescription treatments, or natural remedies, our products can complement your approach by providing gentle cleansing, nourishment, and defense benefits. -
Whilst we cannot disclose specifics of our formulations, we are proud to provide that all eekoloks® haircare products are carefully formulated with less than 1% IFRA (https://ifrafragrance.org) certified fragrances. These fragrances contain natural components and have been specifically chosen to balance and neutralise the combined aromas of the organic and natural oils present in our products.