At eekoloks® ("we", "our", or "eekoloks"), we are committed to providing high-quality products and excellent customer service. We understand that sometimes you may need to return a product you have purchased from our website www.eekoloks.com (the "Site").

This Refund/Return Policy outlines the circumstances under which we accept returns and issue refunds, in accordance with Australian Consumer Law.

1. Faulty Products

If you receive a product that is faulty, damaged, or not as described on our Site, you are entitled to a refund, repair, or replacement under Australian Consumer Law. To request a refund, repair, or replacement for a faulty product, please follow the steps below:

• Contact us within a reasonable time from the date you received the product, providing a detailed description of the fault, damage, or discrepancy, and including any relevant photos or other evidence.
• We may ask you to return the faulty product to us for inspection. If we determine that the product is faulty, damaged, or not as described, we will provide you with a refund, repair, or replacement, at our discretion.
• If you choose a refund, we will refund the purchase price, including any shipping costs you paid when you purchased the product. If you choose a repair or replacement, we will cover the costs of repairing the product or providing a replacement, as well as any shipping costs associated with returning the repaired or replaced product to you.
• Please note that our obligation to provide a refund, repair, or replacement for a faulty product does not apply if the fault, damage, or discrepancy is the result of normal wear and tear, misuse, or failure to follow the care instructions provided with the product.

2. Change of Mind Returns

If you change your mind about a product you have purchased from our Site, you may return the product for a refund or store credit, subject to the following conditions:

• The product must be unopened, unused, and in its original packaging, with all labels, tags, and seals intact.
• You must contact us within 30 days from the date you received the product to request a return authorisation.
• You are responsible for the cost of returning the product to us, and we recommend that you use a trackable shipping service to ensure the product reaches us safely.
• Once we receive the returned product and confirm that it meets the above conditions, we will issue a refund or store credit for the purchase price, excluding any shipping costs you paid when you purchased the product.

Please note that we do not accept change of mind returns for products that have been opened, used, or damaged, or for products that are perishable, personalised, or made-to-order.

3. How to Request a Return

To request a return, please contact us at the email address: hello@eekoloks.com, providing your order number, the product(s) you wish to return, and the reason for the return. We will respond to your request within a reasonable time and provide you with further instructions on how to return the product(s).

4. Processing Refunds

Refunds will be processed using the same payment method you used when you purchased the product. Please allow up to 14 business days from the date we receive the returned product for your refund to be processed and credited to your account.

5. Your Rights under Australian Consumer Law

Our Refund/Return Policy does not affect your rights under Australian Consumer Law. If you are entitled to a refund, repair, or replacement under Australian Consumer Law, you may exercise those rights in addition to, or instead of, the rights provided by our Refund/Return Policy.

For more information about your rights under Australian Consumer Law, please visit the Australian Competition and Consumer Commission (ACCC) website at www.accc.gov.au.

6. Contact

If you have any questions or concerns about this Refund/Return Policy or our return process, please contact us at the email address: hello@eekoloks.com.