eekoloks® ("we," "our," or "eekoloks") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use www.eekoloks.com (the "Site") and its services. Please read this Privacy Policy carefully before using the Site.

By accessing or using the Site, you agree to the collection, use, and disclosure of your personal information following this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site.

1. Information We Collect

We collect your personal information in various ways when interacting with our Site and services. The types of personal information we collect include:

  • Contact information: your name, email address, postal address, and phone number.
  • Account information: such as your username, password, and other information you provide when you create an account on our Site.
  • Transaction information: your billing address, shipping address, and information about the products and services you purchase or request through our Site.
  • Usage information: information about how you use our Site and services, including the pages you view, the links you click, and the time you spend on our Site.
  • Device and technical information: your IP address, browser type, operating system, device type, and other technical information about your device and internet connection.

We may also collect information from third-party sources, such as social media platforms, advertising networks, and analytics providers, to supplement the information we collect directly from you.

2. How We Use Your Information

We use your personal information for various purposes, including:

  • Providing our products and services: to process your orders, deliver the products and services you request, and manage your account.
  • Communicating with you: to respond to your inquiries, provide customer support, and send you important notices, such as updates to our Terms and Conditions or Privacy Policy.
  • Marketing and advertising: to send you promotional materials, newsletters, and other communications about our products, services, and special offers and to display targeted advertisements on our Site and other websites.
  • Improving our Site and services: to analyse usage trends, monitor the performance of our Site, and develop new features and functionalities.
  • Protecting our rights and interests: to detect, prevent, and respond to fraud, security breaches, and other illegal activities, and to enforce our Terms and Conditions and other policies.
  • Complying with legal obligations: to comply with applicable laws, regulations, and legal processes, such as responding to subpoenas or court orders.

3. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

  • Service providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order fulfilment, data analysis, marketing, and customer support.
  • Affiliates and partners: We may share your information with our affiliates and business partners for marketing, advertising, and other purposes.
  • Legal and regulatory compliance: We may disclose your information to law enforcement, government authorities, or other third parties as required by applicable law, regulation, or legal process.
  • Business transfers: We may share your information concerning a merger, acquisition, reorganisation, or sale of all or a portion of our business or assets.
  • With your consent: We may share your information with other third parties with your consent or at your direction.

We may also share aggregated or de-identified information that cannot reasonably be used to identify you, for purposes such as research, analysis, and marketing.

4. Cookies and Similar Technologies

We use cookies and similar technologies, such as web beacons, pixel tags, and local storage, to collect information about your use of our Site and services, and to remember your preferences and settings. You can control the use of cookies through your browser settings. However, if you choose to disable cookies, some features of our Site and services may not function properly. We may also use third-party analytics tools, such as Google Analytics, to help us understand how users engage with our Site and services. These tools may collect information about your use of our Site, including the pages you visit, the links you click, and the time you spend on our Site. You can learn more about Google Analytics and opt-out of its data collection by visiting the Google Analytics opt-out page.

5. Online Advertising

We may use third-party advertising networks and platforms, such as Google AdWords and Facebook, to display targeted advertisements on our Site and other websites. These networks and platforms may use cookies, web beacons, and other tracking technologies to collect information about your browsing behaviour and interests, and to serve you advertisements that are tailored to your interests.

You can opt-out of targeted advertising by visiting the opt-out pages of the Network Advertising Initiative, the Digital Advertising Alliance, or the European Interactive Digital Advertising Alliance. Please note that opting out of targeted advertising does not mean you will no longer see advertisements, but the advertisements you see may be less relevant to your interests.

You can opt-out of targeted advertising by visiting the opt-out pages of the Network Advertising Initiative, the Digital Advertising Alliance, or the European Interactive Digital Advertising Alliance. Please note that opting out of targeted advertising does not mean you will no longer see advertisements, but the advertisements you see may be less relevant to your interests.

Your Choices and Rights

You have certain choices and rights regarding your personal information, including:

  • Access and correction: You can access and update your account information by logging into your account on our Site. You can also request access to, correction of, or deletion of your personal information by contacting us at the email address provided in the Contact section below.
  • Marketing communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions in the emails or by contacting us at the email address provided in the Contact section below.
  • Cookies and analytics: You can control the use of cookies through your browser settings and opt-out of third-party analytics tools, as described in the Cookies and Similar Technologies section above.

Please note that even if you opt-out of marketing communications, we may still send you important administrative messages, such as updates to our Terms and Conditions or Privacy Policy.

7. Data Retention and Security

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. We take reasonable precautions to protect your personal information from unauthorised access, use, or disclosure, using a combination of physical, technical, and administrative security measures.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your personal information. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at the email address provided in the Contact section below.

8. International Data Transfers

We are based in Australia and may transfer your personal information to other countries, which may have different data protection laws than your country of residence. By using our Site and services, you consent to the transfer of your personal information to these countries.

9. Children's Privacy

Our Site and services are not intended for children under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information from our records. If you become aware that a child under 18 has provided us with personal information, please contact us at the email address provided in the Contact section below.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and at our discretion. Changes will take effect immediately upon posting on the Site. Your continued use of the Site and services following such changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes to the Privacy Policy, please stop using the Site and services.

11. Contact

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at the email address: hello@eekoloks.com.

12. Complaints and Disputes

If you have a complaint or dispute concerning our privacy practices, please contact us at the email address provided in the Contact section above. We will do our best to resolve the issue promptly and satisfactorily.

In the event that we are unable to resolve the issue, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or another relevant data protection authority in your country of residence. You may also have the right to seek a remedy through the courts for violations of your privacy rights under applicable law.

13. Third-Party Websites and Services

Our Site may contain links to third-party websites and services, and our products and services may be integrated with third-party platforms, such as social media networks. This Privacy Policy does not apply to the privacy practices of these third parties, and we encourage you to read their privacy policies and terms and conditions before using their websites, platforms, or services.

14. Data Controller and Data Processor

For the purposes of the Australian Privacy Act 1988 (Cth) and the European Union General Data Protection Regulation (GDPR), eekoloks is both the data controller and data processor of your personal information. This means that we are responsible for determining the purposes and means of processing your personal information and for carrying out the processing activities on your behalf.

15. Your Rights under the GDPR

If you are a resident of the European Economic Area (EEA), you have certain rights under the GDPR regarding your personal information, including:

  • Right to access: You have the right to request access to your personal information and to receive a copy of the information we hold about you.
  • Right to rectification: You have the right to request the correction of any inaccurate or incomplete personal information we hold about you.
  • Right to erasure: You have the right to request the deletion of your personal information, subject to certain exceptions provided by the GDPR.
  • Right to restrict processing: You have the right to request the restriction of the processing of your personal information under certain circumstances, such as if you contest the accuracy of the information or object to the processing.
  • Right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit the information to another data controller without hindrance.
  • Right to object: You have the right to object to the processing of your personal information for direct marketing purposes or if the processing is based on our legitimate interests or the performance of a task in the public interest.
  • Right to withdraw consent: If we process your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise your rights under the GDPR, please contact us at the email address provided in the Contact section above. We may require you to verify your identity before we can process your request.